Frequently Asked Questions

1. What products does Nosso Aroma offer?
Nosso Aroma specializes in handmade scented products, including candles, soaps, and bath essentials. We blend Brazilian vibrance with Canadian craftsmanship to create unique aromatic experiences.

2. Are your products natural?
Yes! Our soaps are made from natural glycerin, and we prioritize high-quality, eco-friendly ingredients in all our products.

3. Do you offer gift sets or custom orders?
Yes, we offer gift sets, and we may accommodate custom orders depending on the request. Please contact us for more details.

4. How can I place an order?
You can order directly through our website. Simply add your desired items to the cart and proceed to checkout.

5. What payment methods do you accept?
We accept major credit cards and online payment options available at checkout.

6. Do you ship internationally?
Currently, we ship within Canada. For international inquiries, please contact us to discuss available options.

7. How long does shipping take?
Orders are processed within 2-3 business days. Shipping times vary depending on your location but generally range from 5-10 business days.

8. What is your return policy?
Due to the nature of our products, we do not accept returns. However, if your order arrives damaged, please contact us within 7 days for assistance.

9. How can I contact customer support?
You can reach us via email at [your email] or through our contact form on the website.

10. Do you offer wholesale or business collaborations?
Yes! If you're interested in partnering with us, please get in touch for wholesale pricing and collaboration opportunities.